Privacy policy
Privacy policy
Privacy and personal data protection policy
On this page: Personal data protection · Cookie policy
JOUETS ECOIFFIER is committed to protecting your personal data so that you can browse our website www.jouets-ecoiffier.com (hereinafter the “Site”) with complete peace of mind.
We protect your privacy by ensuring the protection, confidentiality, integrity, availability and security of the personal data you entrust to us across all our communication channels.
Through this policy (hereinafter the “Policy”), we wish to inform you about how your personal data is processed when you use our Site, in accordance with articles 12, 13 and 21 of the European General Data Protection Regulation (GDPR) and the French Data Protection Act (loi Informatique et Libertés) adopted subsequently.
Personal data means any information relating to an identified or identifiable natural person, in accordance with article 4 of the GDPR (hereinafter the “Data”).
1. Data controller
The controller of your Data within the meaning of the GDPR is:
JOUETS ECOIFFIER
SAS with share capital of €1,000,000
Registered with the Bourg-en-Bresse Trade and Companies Register under number 503 022 287
Registered office: 595 route d’Arfontaine, 01100 OYONNAX, France
Email: info@ecoiffier.fr
Telephone: +33 (0)4 74 73 72 66
2. Purposes and legal bases for processing Data
We collect and process your Data in order to make our Site available and to offer you the best possible service.
a. Visiting our Site
You can use the Site without providing any personal information.
If you use our Site for information purposes only, we do not process any Data, except for the data sent by your browser to allow you to view our Site and the information sent via cookies for the statistical analysis of Site use (see our cookie policy).
We process your Data in order to provide you with technical access to our Site on the following legal basis:
- In pursuit of our legitimate interests, so that we can ensure the technical provision of the Site. Our legitimate interest consists in providing you with an attractive, technically functional and user-friendly Site, taking all measures to protect our Site from cybersecurity risks, and preventing third parties from being exposed to such risks on our Site.
b. Contact email
If you contact us through our dedicated email address, you will provide us with certain Data.
The Data is stored by us in order to process your request and/or in case you have further questions for us.
Your Data is kept for as long as is strictly necessary to properly manage our business relationship and, in any event, for no longer than five years from your last unanswered request, unless you have requested deletion and/or objected in the meantime where applicable.
We do not pass your Data on to any third party without your express consent, except for those listed in article 4.
We process your Data in order to respond to your requests on the following legal basis:
- In pursuit of our legitimate interest, which consists in providing you with appropriate answers to your requests.
c. After-sales service email
If you contact us through our dedicated email address, you will need to provide us with the following information: last name, first name, address, postcode, city, telephone number, product reference, type of problem.
The Data is stored by us in order to process your after-sales service request.
Your Data is kept for as long as is strictly necessary to properly handle your after-sales service request and, in any event, for no longer than five years from your request, unless you have requested deletion and/or objected in the meantime where applicable.
We do not pass your Data on to any third party without your express consent, except for those listed in article 4.
We process your Data in order to respond to your requests on the following legal basis:
- In pursuit of our legitimate interest, which consists in providing you with an appropriate response to your after-sales service request.
3. Deletion
Your Data is deleted as soon as the purpose of its processing has ended or no longer exists, or when you request its deletion.
Your Data is also deleted when the retention periods mentioned above expire, unless it is necessary or legitimate to keep the Data for the signature, performance or termination of a contract, or unless you have given your express consent for it to be kept.
4. Categories of recipients
In the first instance, only our employees process your Data. They are bound by data confidentiality and receive regular training in data protection and security.
However, we may share it with other recipients who provide us with services related to our Site, to the extent permitted or required by law. In this case, we limit the transfer of your Data to what is strictly necessary. On the one hand, our service providers receive your Data as processors and are strictly bound to follow our instructions regarding the processing of your Data, including compliance with personal data protection regulations. On the other hand, recipients process your Data independently and diligently, as it is passed on to them by us.
Below is the list of categories of recipients who may receive your Data:
- Communication: we may also share the information you provide on our Site with third parties who provide services related to the Site.
- Legal: we may also disclose the information you have provided to us if such disclosure is necessary to comply with applicable regulations, respond to a summons, or establish, exercise or defend legal claims.
5. Cookies
Please refer to our cookie policy.
6. Data transfers
The Data collected will under no circumstances be transferred outside the European Union.
7. Security
We have implemented security and confidentiality measures to protect the Data you provide against unauthorised access and use.
To this end, appropriate technical and organisational measures are in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted to the sensitivity of the data processed and to the level of risk presented by the processing or its implementation.
However, you should be aware that, despite all the security measures in place, no transmission of Data over the Internet is 100% secure and any information communicated online could potentially be intercepted and used by people other than the intended recipient.
8. Rights of data subjects
You have the following rights:
- Right of access: you may at any time ask for confirmation as to whether or not Data concerning you is being processed; if it is, you are also entitled to receive information about that Data and certain other information (including the purposes of the processing, the categories of Data, the categories of recipients, the planned retention period, the origin of the Data, the use of automated decision-making and, in the event of Data being transferred to a non-member state, the appropriate safeguards), as well as a copy of your Data.
- Right to rectification: you may request the rectification of any incorrect or inaccurate Data.
- Right to erasure (“right to be forgotten”): you may, under certain conditions, ask us to erase the Data concerning you without undue delay. The right to erasure does not apply in particular where processing of the Data is required for (i) exercising the right to freedom of expression and information, (ii) complying with a legal obligation to which we are subject (legal retention obligations, for example) or (iii) establishing, exercising or defending legal claims.
- Right to restriction of processing: you may, under certain conditions, ask us to restrict the processing of your Data.
- Right to data portability: you have the right to receive the personal Data concerning you that you have provided to us in a structured, commonly used and machine-readable format.
- Right to object: under certain conditions, and on grounds relating to your particular situation, you may object to the processing of your Data. In this case, we will stop processing your Data unless processing must continue for legal reasons or for the establishment, exercise or defence of our rights in the context of possible legal claims.
- Right to withdraw consent: you have the right to withdraw your consent regarding data protection at any time. Withdrawing consent does not affect the lawfulness of processing carried out on the basis of that consent before its withdrawal.
You can exercise these rights by contacting us at contact@ecoiffier.fr or by calling us on +33 4 74 73 72 66.
If you have exercised one or more of your rights, we are required, where applicable, to inform all recipients to whom the personal Data concerning you has been disclosed with your express prior consent, unless this proves impossible or involves disproportionate effort. You have the right to obtain information about these recipients.
9. Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the CNIL (the French data protection authority).
The CNIL will inform the complainant of the progress and outcome of the complaint, including the possibility of a judicial remedy in accordance with article 78 of the GDPR.
However, we recommend that you always send your complaints to us first at contact@ecoiffier.fr or call us on +33 4 74 73 72 66; we will reply within two months.
10. Changes and updates to the Policy
By using the Site, you accept the collection, use and disclosure of your information as described in this Policy. This Policy reflects the business practices in force at JOUETS ECOIFFIER and may be modified and updated at any time.
Cookie policy
We use cookies to provide you with a personalised service and relevant services and offers on the website www.jouets-ecoiffier.com (hereinafter the “Site”).
[TO BE COMPLETED: number] companies use cookies on our site.
If you give your agreement (consent), cookies will be placed under the conditions described below.
This page lets you find out more and give, refuse or withdraw your consent at any time.
1. What is a cookie?
A cookie is a piece of information placed on your device by the server of the website you are visiting. It contains several pieces of data: the name of the server that placed it; an identifier in the form of a unique number; and possibly an expiry date…
This information is sometimes stored on your computer in a simple text file that a server accesses to read and record information.
2. What are cookies for?
Cookies play an essential role in how the Site works. Their main purpose is to improve your experience on the Site.
Some cookies remember your preferences and certain information about your browsing on our Site (pages viewed…).
The cookies set by our company are used in particular to improve the presentation of the Site and of information about the products offered (making this information more relevant to the preferences expressed by the user).
Cookies also make it possible to better tailor and personalise the offers made to you.
The cookies we place on your computer cannot be used to extract other data from your hard drive, send viruses to your computer or capture your email address.
3. What are the different types of cookies?
We use several types of cookies:
- Necessary cookies are absolutely essential for the basic operation of the Site. They anonymously provide the website’s basic features and security functions.
- Functional cookies help perform certain features such as sharing website content on social media platforms, collecting feedback and other third-party features.
- Analytics cookies are used to understand how visitors interact with the website. They help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
- Performance cookies are used to understand and analyse the website’s key performance indicators, which helps deliver a better user experience to visitors.
- Advertising cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to deliver personalised ads.
Other cookies are set by third parties; there is no exhaustive list of third-party cookies, as it is constantly changing.
Summary of cookies used on the Site
| Category | Name | Provider | Purpose | Type | Retention period |
|---|---|---|---|---|---|
| Necessary | [Consent banner cookie: to be completed] | jouets-ecoiffier.com | Records the user’s consent to cookies | HTTP | [to be completed] |
| wc_cart_hash_# | jouets-ecoiffier.com | Site operation | HTML | Persistent | |
| wc_fragments_# | jouets-ecoiffier.com | Site operation | HTML | Session |
4. How can you set up your computer to accept or refuse cookies?
You can decide at any time to configure your computer to accept or refuse cookies.
You can choose:
- Either to systematically accept all cookies set on the website visited; this is normally the default setting on your computer.
- Or to systematically refuse all cookies set on the website visited.
- Or to configure your browser so that it lets you accept or refuse the various cookies that may regularly be offered to you.
Consent given in this way is valid for a maximum of 6 months from when the cookie is first placed on your device. You can change your cookie choices at any time via the cookie manager available here: Manage my cookies.
If you refuse cookies set by our company or delete cookies already stored by our company, you may not be able to benefit from certain content and services on our Site (in particular cookies used to create an online account or use certain features of the Site). In such cases, we accept no liability for the consequences of our services working in a degraded way because they are unable to store or read the cookies you have chosen to delete or refuse.
Depending on what you want and on the browser you use, go to the relevant page to configure your computer:
- For Google Chrome: support.google.com/chrome/answer/95647
- For Safari: apple.com/legal/privacy/en-ww/cookies
- For Mozilla Firefox: support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- For Edge: privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
- For Opera: help.opera.com/en/latest/web-preferences
For more information, see the advice on changing these settings in the “Vos traces” (Your traces) section of the CNIL website (cnil.fr).
Updates to the cookie policy
We will make sure this cookie policy is kept up to date. Please check the current version from time to time to see whether any changes have been made.